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Refund & Exchange Policy
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Exchange: You may exchange your purchase within 7 days of delivery, with the original receipt and ZAE tag intact.
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Refunds: Refunds are issued only if you receive a damaged wrong item.
- To claim a damaged wrong item, contact us within 3 days of delivery.
- Merchandise must be unused, unaltered, unwashed and undamaged, with all original tags attached.
- Sale & promotional items are non-exchangeable and non-refundable.
- Exchanges can be coordinated via email or call between 10:00 am and 05:00 pm, Monday to Saturday.
- Approved claims and exchanges may take up to 3 to 5 working Days.
- Choosing a selection results in a full page refresh.
