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Exchange Policy
- All sales are final. No refunds.
- You can exchange your purchase within 30 days accompanied by an original sales receipt and original ZAE tag intact.
- Merchandise can only be exchanged if it is not used, altered, washed or damaged and must have all its original tags on.
- Your exchange can be coordinated via email or by call between 09:00 am to 07:00 pm, Monday to Saturday.
- In case of a mark-down in price due to sales promotion, customers are only eligible to make an exchange against the new, marked down price.
- Used or misused items will not be eligible for exchange.
- You can make a claim of damaged merchandise within 3 days of delivery.
- Claims and exchanges may take up to 2–3 weeks to be processed.
- No exchange can be made during sales or promotion periods.
- Products on promotion are not eligible for exchange.
- Choosing a selection results in a full page refresh.
